Some smart UX learning sharing
Here are a few smart takeaways that resonated with me during a UX class share. I’m gonna explore some of these shortly!
1. Dot voting
“By placing colored dots, participants in UX workshops, activities, or collaborative sessions individually vote on the importance of design ideas, features, usability findings, and anything else that requires prioritization.”
Works with online collaboration tools too. Mural, for example.
Read: Gibbons, S. (2019). Dot Voting: A Simple Decision-Making and Prioritizing Technique in UX. Nielsen Norman Group. Retrieved 21 January 2021, from https://www.nngroup.com/articles/dot-voting/.
2. Data logging spreadsheet
Read: Smashing Magazine.
3. Tone of voice crafting
This is more for a website than conversational UX use, but a useful reminder that words, and how you say them, matter.
Read: Moran, K. 2017. The Four Dimensions of Tone of Voice. Nielsen Norman Group. Retrieved 21 January 2021, from https://www.nngroup.com/articles/tone-of-voice-dimensions/
4. Lo-Fi testing
Paper prototyping. for example. Or wireframing. Don’t go straight to Figma and friends.
5. Come on down, Arts and Drama students
Crafting a conversational UX? Don’t forget those grads and fans of film, drama, literature, and other arts.
“Conversations are about people. Making conversations feel more personal is possible with only a few data points. It implies being intentional and creative around what we know around the interlocutor, and progressively build and evolve from there.” — David Boardman and Sara Kao, IDEO, 2016.
“Google Home: It transpires that her dialogue was written by Emma Coats, a former Pixar employee who drew up the film studio’s 22 rules of storytelling — which explains why Google feels more engaging than its competitors.” (BBC review of consumer conversational UX options).
You may have other tips and tricks to share. Find the comments and feel free . . .