IADT MSc UX Design Assignment — Reflections from a Design Team

Project Approach

Design thinking, a non-linear, collaborative, process of empathy, definition, ideation, prototyping, and testing (Dam & Siang, 2020) were followed by the team (Ultan is part of the Howth team, along with Niamh Kearns and Áine O’Neill).

Rapid, eco-friendly prototyping with paper and pen.
  • The design team worked remotely using Microsoft Teams to collaborate.
  • Combined online and offline tools were used: Pen, paper, scissors, wooden sticks, smartphones, cameras, Google Search, Mural app, Marvel App, Microsoft Teams, Surveymonkey, and Zoom.
  • Design artifacts were stored in the shared cloud; easily changed for different hypotheses.
  • The team leveraged friends, family, co-workers, networks; each brought their own diverse talents, from visual design to fashion creation, to product ownership, to a shared assignment.
  • Each team member contributed a deliverable; the team then used deferred judgment before reaching a decision (IDEO, 2020).
  • Iteration of content focused on the problem and remained user-centric.
  • Team members worked flexibly, online, and leveraged class time for designing.
Team Mural board

Teamwork Learning Lessons

  • Agree on tools for collaborating and sharing.
  • Offline tools are as important as digital solutions, even during remote working.
  • Establish team norms and expectations about ways of working.
  • Strive to value the diversity of team members and their knowledge. User experience work is “ideally carried out by multidisciplinary teams” (Sharpe et al, 2019).
  • Defer judgment until all alternatives are explained.
  • Listen actively to contributions.

Decision Making

Decisions were agreed by group consensus, evaluating alternatives with research and data to justify direction then validated by users. Discovery and framing artifacts that are easy to create, and are visual in nature, providing a high communication value to explaining options. Decisions around tactical design choices were taken in the context of the value to the user and the business return on investment.

Tiffany

The Tiffany persona was chosen over others because of:

  1. Easy access to representative users in real life to validate personas, scenarios, and prototypes.
  2. The rapid adoption of collaborative platforms in schools due to the pandemic, and growth potential.
  3. Segmentation revealed other personas also wanted mobile, simple, and usable solutions.

The Task

The hand-in task was agreed over others because of higher:

  • Satisfaction for pupils, teachers, and adults.
  • Effectiveness for school management.
  • Efficiency for pupils, teachers, parents, and school management.
  • Voice user interface.
  • The surfacing of common tasks.
  • New information architecture.
  • Improving device notifications.

The Prototype

Although prototypes were explored in different formats, a common paper-based version of the same task was agreed to:

  • Eliminate any distraction of visual styling to testers.
  • Iterate versions quickly; without losing momentum.
  • Enable replication across more users.
  • Provide for simple formative assessment.
  • Enable rapid iterative testing and data collection.
  • Are known industry-accepted criteria for determining usability with a small population sample.

‘Final’ Observations

Final iteration
  • All three paper prototypes recorded a higher satisfaction rating than the Microsoft Teams task equivalent.
  • Time on task for all three prototype versions was faster than for Microsoft Teams.
  • The initial paper prototype recorded 3 errors; related to the repeated use of an Upload button label in the UI.
  • The resulting first iteration recorded 0 errors after the renaming of the second Upload button to Submit.
  • The second iteration reduced the time on task and recorded 0 errors by eliminating two steps to upload and by using a combined processing/confirmation dialog.
  • However, the first iteration rated higher satisfaction than the second iteration and other versions tested, and users felt strongly about this experience.
Iteration at home!

Don’t try to build a perfect app right on the first attempt. It almost impossible. Instead, treat your app as a continually evolving project, and use data from testing sessions and user feedback to constantly improve the experience. — (Babich, 2018)

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Ultan Ó Broin (MUGATEAUX)

Ultan Ó Broin (MUGATEAUX)

Un concepteur d’applications mobiles faisant des recherches à Dublin. Je travaille à distance. Étudiant.Content does not necessarily reflect the views of IADT.